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Returns Information

Returns (UK Customers):

  • Any item(s) you wish to return must reach us within 7 days of the date your order was delivered to you. Any return requests made after this date will not be considered.
  • Please notify us of your return request via email or the ‘contact us’ form on our website – clearly stating your full name and order number. We will email you back within 24 hours with our return address details.
  • A refund of the item cost (minus the original postage paid) will be issued via the method you paid.
  • You will be responsible for the return postage cost and the item is your responsibility until it reaches us safely. You are strongly encouraged to send via tracked delivery and a proof of postage must be obtained.
  • The item must be unworn and unused to be eligible for a refund. Please send the item back safely with the original tags and packaging intact.

Exchanges (UK Customers):

  • For exchanges, we must receive the item back within 7 days of your order being delivered.
  • Please contact us via email or via the ‘contact us’ form, stating your full name and order number – with which item you would like to exchange and what for. We will email you back within 24 hours with the exchange details.
  • You will be responsible for the return postage cost and the item is your responsibility until it reaches us safely (please send via tracked delivery and a proof of postage must be obtained).
  • Once the item is received back we will send the new exchange item out to you within 2 working days.
  • If the item you wish to exchange for is cheaper, the difference will be refunded via the original method you paid within 7-10 days.
  • If you select an exchange item that is more expensive, the difference in prices will need to be paid for upon the exchange request.

If an item is faulty:

  • If you receive a faulty item, please email us or contact us via the form on our website within 7 days of the date your order was delivered. An image will be required before your claim is processed.

Please note: once an item has been worn or used, we are not liable for any damage caused (e.g. wear and tear).

We currently do not accept returns for any international orders.