Returns (UK Customers):
- Any item(s) you wish to return must reach us within 7 days of the date your order was delivered to you. Any return requests made after this date will not be considered.
- Please notify us of your return request via email or the ‘contact us’ form on our website – clearly stating your full name and order number. We will email you back within 24 hours with our return address details.
- A refund of the item cost (minus the original postage paid) will be issued via the method you paid.
- You will be responsible for the return postage cost and the item is your responsibility until it reaches us safely. You are strongly encouraged to send via tracked delivery and a proof of postage must be obtained.
- The item must be unworn and unused to be eligible for a refund. Please send the item back safely with the original tags and packaging intact.
Exchanges (UK Customers):
- For exchanges, we must receive the item back within 7 days of your order being delivered.
- Please contact us via email or via the ‘contact us’ form, stating your full name and order number – with which item you would like to exchange and what for. We will email you back within 24 hours with the exchange details.
- You will be responsible for the return postage cost and the item is your responsibility until it reaches us safely (please send via tracked delivery and a proof of postage must be obtained).
- Once the item is received back we will send the new exchange item out to you within 2 working days.
- If the item you wish to exchange for is cheaper, the difference will be refunded via the original method you paid within 7-10 days.
- If you select an exchange item that is more expensive, the difference in prices will need to be paid for upon the exchange request.
If an item is faulty:
- If you receive a faulty item, please email us or contact us via the form on our website within 7 days of the date your order was delivered. An image will be required before your claim is processed.
Please note: once an item has been worn or used, we are not liable for any damage caused (e.g. wear and tear).
We currently do not accept returns for any international orders.